It’s a joke with my team. There used to be an ad for Starbucks where a guy walked into the shop and ordered five different complicated coffees.
You know, things like a venti, half caff, with a shot of vanilla, and almond milk. As he finished the order, he asked, “where’s my latte?” Is if it could all be produced instantaneously.
Sometimes as managers and leaders, we do this. It’s been a minute since we had to do all the tasks ourselves. We don’t remember how long things take, how many steps, how many reviews.
And so, the code on the team when I got impatient was to ask, “where’s my latte?” What have you forgotten? How do you handle your impatience? Can you find some humor in it?
Julie