Yeah, I know. We usually say get out of the heat. But what if you step in to the difficult conversation? What can you make happen? What can you change? Sure, stepping into the trouble spot has risk. But it also has opportunity. What hot spot can you step into to make a difference?

Here are three tips to help you keep your cool:

  1. As you enter the stressful conversation, remember you are fine – physically safe, breathing.
  2. Listen more than you talk.
  3. Look for the places there is agreement as the place to start.

Let me know how it goes.

You’ve got this.